Somfy Orea RTS 25/17 Repair (Does Not Retract)

Repairing Somfy Orea RTS 25/17: powerful radio motor for larger cassette awnings

The Somfy Orea 50 RTS 25/17 is a powerful radio-controlled motor from the Orea 50 series and reliably extends and retracts larger cassette awnings. If it loses power, repair is worthwhile. We repair it for a fixed price instead of replacing it entirely.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects on the Orea RTS 25/17

• Extending the awning works as usual, but when retracting it, the awning stops halfway.
• The drive audibly struggles during the retraction process and cannot manage the last few centimeters.
• Only a manual push gets the motor running again during retraction; the radio transmitter works normally.

The explanation lies in the design of the cassette awning: When extending, the tensioned articulated arms relieve the motor and provide powerful assistance. When retracting, this assistance is absent, and the motor must pull the fabric back against the springs on its own. If its power diminishes, retraction is therefore the first step to failure. This is almost always due to a single defective component inside the motor, which we replace specifically.

What happens during the repair

We open the drive unit, replace the defective component, and then test the Somfy Orea RTS 25/17 under load. Only when it retracts the awning effortlessly and with full power will it be returned to you.

When another service is suitable

If the awning doesn't stay in its end position and the fabric retracts on its own after stopping, the problem lies with the brake or the gearbox. If the motor no longer responds to the remote control at all, the radio electronics are defective. Neither of these issues requires repair, but rather a replacement. Describe the problem to us via our repair request form, and we'll find the right solution.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 25/17 with reference 5005476.

Frequently asked questions about the Somfy Orea RTS 25/17

How much does it cost to repair the Somfy Orea RTS 25/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 25/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.