Somfy Orea WT 25/17 Repair (Does Not Retract)

Repairing Somfy Orea 50 WT 25/17 awning: full service

The Somfy Orea 50 WT 25/17 is a wired awning motor from the Orea 50 series with 25 Nm of torque and drives cassette awnings. It is controlled via a switch (WT), not wirelessly. If it fails, repair is almost always worthwhile: Instead of replacing the entire motor, we replace the defective component and repair your original motor for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects of Orea 50 WT 25/17

• The awning still extends without any problems, but it is now difficult or impossible to retract.
• During the initial setup, the drive either stops or only starts with some assistance.
• The motor hums, but no longer generates enough power to retract the cloth.

When extending, the tensioned articulated arms assist the motor; when retracting, it must work solely against their spring force. If the motor's power diminishes, this is first noticeable during retraction. This is usually due to a single defective component, which we then replace.

What happens during the repair

We open the drive unit, replace the defective component, and test the Orea 50 WT 25/17 under load. Only when it retracts the awning reliably and powerfully will it be returned to you.

When another service is suitable

If the motor tube is mechanically damaged or the drive is beyond repair, replacement is advisable; our replacement motor for the Orea 50 WT 25/17 is available for this purpose. For brake-only defects, our targeted brake repair service is available.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 WT 25/17 with reference 5010974.

Frequently asked questions about the Somfy Orea WT 25/17

How much does it cost to repair the Somfy Orea WT 25/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea WT 25/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.