If the awning no longer responds to any commands, the motor hums without running, or stops after a few seconds, the problem almost always lies with the motor. In most cases, the existing motor can be repaired, which is cheaper and more sustainable than buying a new one. If the motor is beyond repair, we offer a tested replacement motor.
Somfy uses a different motor depending on the awning type. Choose the repair option that matches your motor:
Awning no longer retracts: the most common symptoms
Depending on how your electric awning behaves, this indicates different causes:
The awning extends but does not retract: If the drive only runs in one direction, a component in the motor is usually damaged or the limit switch is defective.
The awning doesn't retract completely and stops halfway: This is because the motor is losing power or the upper limit switch is no longer working correctly. In both cases, the drive mechanism can be repaired.
The motor hums, but the awning doesn't move: a classic sign of a damaged component in the motor.
The awning isn't responding at all: First, check the power supply and the remote control. If it still doesn't respond, the problem is usually with the motor, less often with the control unit.
These symptoms occur with awnings from all manufacturers, regardless of whether the motor is from Somfy, Becker, or Markilux. The crucial factor is the installed motor, which you can identify via the type plate.
Are you unsure which type of motor is installed? The nameplate on the motor indicates the model and power output.
The problem is usually with the motor. If the awning no longer responds or the motor only hums without retracting, the faulty component in the motor is generally defective. Less frequently, the cause lies in the control unit, such as a defectiveSomfy Soliris Uno, or in the remote control.
Can I have the awning motor repaired instead of replacing it?
Yes. We repair defective awning motors for a fixed price, with a warranty, and at a lower cost than buying a new one. Select your motor type above.
How much does the repair cost?
The repair is carried out at a fixed price depending on the model. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.
How long will the repair take?
We will repair your motor on the day it is received and send it back directly after successful repair.
✓Purchase on invoice: invoice after successful repair, return shipment after receipt of payment
