Somfy Orea RTS 30/17 Repair (Does Not Retract)

Repairing Somfy Orea RTS 30/17: powerful drive for large cassette awnings

The Somfy Orea 50 RTS 30/17 is a powerful motor from the Orea 50 series and operates large, wide cassette awnings. If it fails, repair is almost always more cost-effective than a complete replacement. Instead of replacing the motor, we repair it for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects of the Orea RTS 30/17

• The awning still extends, but it no longer retracts completely or stops halfway.
• During the initial setup, the motor is difficult to start and only begins to move with some manual assistance.
• The drive mechanism is audibly turning, but it no longer has enough power to pull the awning fabric back against the arm tension.

This is related to the mechanics of the cassette awning: When extending, the tensioned articulated arms assist, while when retracting, the motor works solely against this spring force. A weakening drive therefore almost always becomes noticeable first during retraction. The cause is usually a single defective component inside the motor, which we replace specifically.

What happens during the repair

We disassemble the drive unit, replace the defective component, and then test the Orea RTS 30/17 under load. Only when it retracts the awning powerfully and cleanly does it leave our workshop.

When another service is suitable

If the awning doesn't stay in its end position or the fabric retracts slightly on its own, the brake or gearbox is faulty. In that case, we'll replace the motor tube; we have a replacement part available for the Orea RTS 30/17. If, however, the motor no longer responds to the remote control at all, the radio electronics are defective, and we'll replace the motor head with the control unit.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 30/17 with reference 5005477.

Frequently asked questions about the Somfy Orea RTS 30/17

How much does it cost to repair the Somfy Orea RTS 30/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 30/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.