Somfy Altus RTS 30/12 Repair (Does Not Raise or Retract)

Repairing Somfy Altus 50 RTS 30/12: Radio-controlled tubular motor for roller shutters and awnings

The Somfy Altus 50 RTS 30/12 is a radio-controlled tubular motor from Somfy with 30 Nm of torque and operates both roller shutters and open-arm awnings. If it fails, repair is almost always worthwhile: Instead of replacing the entire motor, we replace the defective component and repair your original motor for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects of the Altus 50 RTS 30/12

• The motor runs weakly or stalls under load.
• The roller shutter no longer responds to the remote control, or only responds with a delay.
• The motor hums or runs audibly, but the blind does not move or only moves jerkily.

In most cases, the failure is caused by a single defective electronic or mechanical component in the motor, not a total motor failure. We replace precisely that component.

What happens during the repair

We open the drive, replace the defective component, and test the Altus 50 RTS 30/12 under load. Only when it is reliably moving the system again will it be returned to you.

When another service is suitable

If the motor tube is mechanically damaged or the drive is beyond repair, replacement is advisable; our replacement motor for the Altus 50 RTS 30/12 is available for this purpose. For brake-only defects, our targeted brake repair service is the solution.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Altus 50 RTS 30/12 with reference 5048059.

Frequently asked questions about the Somfy Altus RTS 30/12

How much does it cost to repair the Somfy Altus RTS 30/12?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Altus RTS 30/12?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.