Somfy Orea WT 40/17 Repair (Does Not Retract)

How to repair Somfy Orea WT 40/17 awning that no longer retracts

The Somfy Orea WT 40/17 is an awning motor with 40 Nm of torque and 17 rpm. If your awning still extends but no longer retracts smoothly, or if the motor stops altogether, the problem is almost always a failing component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical error pattern

• The awning still extends, but it can no longer be retracted properly.
• The motor runs weakly, slowly, or has become noticeably louder.
• The motor stalls under load or starts only with difficulty.

Our repair service for your Orea WT 40/17

For €49 we will replace the defective component of your Somfy Orea WT 40/17, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the Somfy Orea WT 40/17 model 5010977.

Frequently asked questions about the Somfy Orea WT 40/17

How much does it cost to repair the Somfy Orea WT 40/17?

The repair costs a fixed price of €49. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea WT 40/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.