Somfy Orea RTS 20/17 Repair (Does Not Retract)

Repairing Somfy Orea RTS 20/17: Radio-controlled motor for medium-sized cassette awnings

The Somfy Orea 50 RTS 20/17 is a versatile radio-controlled motor from the Orea 50 series and powers medium-sized cassette awnings. If it loses power, a replacement is rarely necessary. In most cases, a targeted repair at a fixed price is sufficient, and your programmed motor will be working again.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects on the Orea RTS 20/17

• When extending, the awning works normally, but when retracting, it only retracts haltingly or not at all.
• The motor cuts out several times during the initial drive or gets stuck on the track.
• The power is no longer sufficient to fully retract the cloth, but the radio reception is fine.

The reason lies in the design of the cassette awning: The articulated arms, thanks to their springs, compress when extending, so the motor requires very little force. This is reversed when retracting, as the motor now pulls the fabric back against precisely this spring tension. A weak motor therefore first becomes noticeable during retraction. The culprit is usually a single defective component inside the motor, which we replace.

What happens during the repair

We disassemble the drive, replace the defective component, and then test the Somfy Orea RTS 20/17 under load. Only when the retraction mechanism runs smoothly and powerfully do we send it back.

When another service is suitable

If the awning retracts slightly on its own after being stopped, or if it doesn't stay in its end position, the problem lies with the brake or the gearbox. If the motor remains unresponsive to every radio command, the fault is in the radio electronics. Both of these defects require replacement, not repair. Please send us a brief repair request, and we will get back to you with the appropriate solution.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 20/17 with reference 5005475.

Frequently asked questions about the Somfy Orea RTS 20/17

How much does it cost to repair the Somfy Orea RTS 20/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 20/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.