Somfy Orea RTS 15/17 Repair (Does Not Retract)

Repairing Somfy Orea 50 RTS 15/17: Radio-controlled motor for compact cassette awnings

With 15 Nm of torque, the Somfy Orea 50 RTS 15/17 powers compact cassette awnings. If it loses power, a new purchase is usually unnecessary. We repair the radio-controlled motor for a fixed price, and your original, programmed drive remains in the awning.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects on the Orea RTS 15/17

• The awning extends, but when retracting it becomes sluggish or stops before the cassette closes.
• The motor hums when Start and only starts turning when you give it a little push by hand.
• The drive lacks power during the initial setup phase, but responds normally to the radio command.

The reason lies in the design of the cassette awning: The articulated arms are under spring tension and provide significant assistance during extension. When retracting, the motor pulls the fabric back against these springs alone, so full motor power is crucial. If this power diminishes, it will first become apparent during retraction. The cause is usually a single defective component inside the drive unit, which we replace.

What happens during the repair

We open the drive unit, replace the defective component, and then test the Somfy Orea 50 RTS 15/17 under load. Only when it retracts the awning quickly and powerfully do we release it.

When another service is suitable

If the awning doesn't stay in its end position or the fabric retracts on its own after stopping, the brake or gearbox is faulty. If the motor no longer responds to the remote control or can't be programmed, the radio electronics are defective. In both cases, a replacement is necessary, not a repair. Describe the problem to us via our repair request form, and we'll find the right solution.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 15/17 with reference 5005474.

Frequently asked questions about the Somfy Orea RTS 15/17

How much does it cost to repair the Somfy Orea RTS 15/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 15/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.