Somfy Orea RTS 10/17 Repair (Does Not Retract)

Repairing Somfy Orea 50 RTS 10/17: compact radio motor for cassette awnings

The Somfy Orea 50 RTS 10/17 is a compact radio-controlled motor from the Orea 50 series for small and medium-sized cassette awnings. If it fails, you don't necessarily have to replace it immediately; in most cases, we can repair it for a fixed price. This way, your existing radio control system remains functional.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects on the Orea RTS 10/17

• The awning can still be extended, but when retracting it the motor stalls or stops completely.
• The drive needs a manual push during the initial setup phase before it will even start moving.
• There is insufficient power when retracting the cloth, even though the motor responds to the radio command.

This is due to the design of the cassette awning: The articulated arms are under spring tension and push the fabric forward when extending. When retracting, however, only the motor power matters, as the drive pulls the fabric back against these springs. Therefore, if the motor is weak, this will first become apparent when retracting. The cause is usually a single defective component inside the drive, which we replace.

What happens during the repair

In the workshop, we open the motor, replace the faulty component, and then run the Orea RTS 10/17 under load. It will only be returned to you once it is retracting the awning completely and with full power.

When another service is suitable

If the awning doesn't stay in its end position or the fabric retracts on its own, the problem lies with the brake or gearbox. If the motor no longer responds to the remote control, the radio electronics are defective. Both of these issues cannot be resolved through repair, but only through replacement. Describe the problem to us via our repair request form, and we'll find the right solution for you.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 10/17 with reference 5005473.

Frequently asked questions about the Somfy Orea RTS 10/17

How much does it cost to repair the Somfy Orea RTS 10/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 10/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.