Somfy Orea RTS 6/17 Repair (Does Not Retract)

Repairing Somfy Orea RTS 6/17: small awning motor, full service

The Somfy Orea 50 RTS 6/17 is the smallest model in the Orea 50 series and powers narrow cassette awnings. Even though it's the most compact motor in the series, repair is almost always worthwhile if it fails. Instead of replacing the motor, we repair it for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects on the Orea RTS 6/17

• The awning still extends without any problems, but it is now difficult or impossible to retract.
• During the initial setup, the drive either stops or only starts with some manual assistance.
• The motor hums, but no longer generates enough power to retract the cloth.

The reason lies in the design of the cassette awning: When extending, the tensioned articulated arms assist the motor, while when retracting, the motor must work solely against their spring force. Therefore, if the motor's power diminishes, this is first noticeable during retraction. In most cases, this is due to a single defective component inside the drive unit, which we replace.

What happens during the repair

We open the drive unit, replace the defective component, and then test the Orea RTS 6/17 under load. Only when it retracts the awning reliably and powerfully will it be returned to you.

When another service is suitable

If the awning doesn't stay in its end position or the fabric retracts on its own, the motor brake is defective. We can resolve this issue with our brake repair service for the Orea RTS 6/17. If the motor no longer responds to the remote control or the mechanism inside the motor tube is damaged, replacement is the right solution; our replacement motor for the Orea RTS 6/17 is available for this purpose.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €39, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 50 RTS 6/17 with reference 5005472.

Frequently asked questions about the Somfy Orea RTS 6/17

How much does it cost to repair the Somfy Orea RTS 6/17?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 6/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.