Somfy Orea RTS 85/17 Repair (Does Not Retract)

Repairing Somfy Orea 60 RTS 85/17: the powerhouse for very large cassette awnings

The Somfy Orea 60 RTS 85/17, with 85 Nm of torque, is the most powerful model in the Orea 60 series, operating at a fast 17 rpm. It moves very large and heavy cassette awnings and is designed for use with a 60 mm shaft. If its pulling force diminishes, repair is usually much more cost-effective than replacing the motor. We'll get it working again for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects of the Orea 60 RTS 85/17

• When extending the awning, it still runs, but when retracting, the large fabric gets stuck or only comes back jerkily.
• The motor hums when switched on, but only starts turning once you manually push the awning a little bit.
• It lacks the strength just before reaching the closed state, while still accepting radio commands cleanly.

The reason for this is the interplay of forces within the cassette awning: When extending, the tensioned articulated arms noticeably relieve the motor, while when retracting, the motor rolls up the heavy fabric entirely on its own against the spring force. With the very large awnings for which this 85 Nm setting is designed, this requires the most power. If this power diminishes, it's first noticeable when retracting. The cause is almost always a single defective component inside the drive unit, which we replace.

What happens during the repair

We open the drive unit, replace the faulty component, and then test the Somfy Orea 60 RTS 85/17 under full load. Only when it retracts the awning effortlessly and evenly will it be returned to you.

When another service is suitable

If the awning doesn't stay securely in its end position, or if the fabric retracts slightly after stopping, the problem lies with the brake or the gearbox. If the motor no longer responds to the remote control or cannot be reprogrammed, the radio electronics are defective. In both cases, replacement is the only option, not repair. Describe the problem to us via our repair request form, and we'll find the right solution for you.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €59, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 60 RTS 85/17 with reference 5005483.

Frequently asked questions about the Somfy Orea RTS 85/17

How much does it cost to repair the Somfy Orea RTS 85/17?

The repair costs a fixed price of €59. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 85/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.