Somfy Orea RTS 70/17 Repair (Does Not Retract)

Repairing Somfy Orea 60 RTS 70/17: powerful radio motor for extra-large cassette awnings

The Somfy Orea 60 RTS 70/17 is a powerful radio-controlled awning motor from the Orea 60 series with 70 Nm of torque. This reserve is necessary for particularly wide and heavy cassette awnings, which it drives via the 60-millimeter shaft. If its power diminishes, repair is usually more worthwhile than replacement. We repair it for a fixed price.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical defects of the Orea 60 RTS 70/17

• Extending the awning works fine, but when retracting it, the large awning retracts only slowly or not at all.
• The drive makes an audible humming noise when starting up and only begins to move when you push the cloth by hand.
• On the final stretch of the drive, he runs out of power, although he responds normally to the commands from the radio transmitter.

This is related to the force distribution of a cassette awning: When extending, the tensioned articulated arms provide significant assistance to the motor, while when retracting, it must roll up the heavy fabric against the spring force alone. For the large awnings for which this 70 Nm setting is designed, this is the most demanding task. Therefore, if the drive is weak, it is first noticeable during retraction. The cause is almost always a single defective component inside the drive, which we replace.

What happens during the repair

We disassemble the drive unit, replace the defective component, and then test the Somfy Orea 60 RTS 70/17 under full load. Only when it retracts the fabric evenly and with full power does it leave our workshop.

When another service is suitable

If the awning doesn't stay in its end position or the fabric retracts slightly after stopping, the problem lies with the brake or the gearbox. If the motor no longer responds to the remote control at all or cannot be reprogrammed, the radio electronics are defective. In both cases, repair is not an option; only a replacement is necessary. Describe the problem to us via our repair request form, and we'll find the right solution together.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

• Fixed price repair for €49, plus shipping.
• Repair on the day of receipt
• 24-month warranty on the replaced components
• Invoice after successful repair, return shipping after payment is received.

This service applies to the Somfy Orea 60 RTS 70/17 with reference 5005482.

Frequently asked questions about the Somfy Orea RTS 70/17

How much does it cost to repair the Somfy Orea RTS 70/17?

The repair costs a fixed price of €49. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Orea RTS 70/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.