Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Becker R12/17R brake Becker R12/17R not responding

Becker R12/17R Repair

Name: Becker R12/17R Repair
Brand: Becker
SKU: 20101203120
Price: 39.00 EUR
Availability: InStock
Rating: 5 (1 reviews)

★★★★★ 5.0 out of 110 Google reviews

39,00 €

plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Rated 5.00 out of 5

Verified overall ratings (1 customer review)

Is your Becker R12/17R running sluggishly or stalling under load? We repair electronic roller shutter drives for a fixed price, on the day of receipt, and with a 24-month warranty. You will receive the invoice after successful repair; insured return shipping will be arranged after payment is received.

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Not sure this is your model? Find the right repair →

SKU: 20101203120

Category: Becker Tubular Motor Repair

Brand: Becker

Repairing Becker R12/17R if it no longer goes up.

The Becker R12/17R is an electronic roller shutter drive from the R series with 12 Nm of torque and 17 rpm, featuring electronic limit switches and control via a switch or remote. If your drive still goes down but only goes up when you manually assist it, the problem is almost always a failing component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.

Typical error pattern

The roller shutter still goes down, but only goes up with manual assistance.
The motor runs weakly, slowly, or has become noticeably louder.
The motor stalls under load or starts only with difficulty.

Our repair service for your R12/17R

For €39 we will replace the defective component of your Becker R12/17R, with a 24-month warranty on the replaced components.

You order the repair via the shopping cart and immediately receive the shipping information by email.
You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
You will receive the invoice and repair confirmation via email and only pay after successful repair.
The insured return shipment will take place on the day payment is received.

Notice
We only repair unopened Becker drives without any prior repair attempts. Unfortunately, we cannot accept drives with moisture or impact damage, or those that have already been repaired.

This service applies to the Becker R12/17R model 20101203120.

Download

You can download the required Becker installation manual via this link.

Suitable for Which Roller Shutter

The Becker R12/17R with 12 Nm is suitable for medium-sized to larger roller shutters on residential and commercial windows.
The following table serves as a guide:

Material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approx. 7.7 m²	up to approx. 6.2 m²	up to approx. 5.4 m²
Aluminium (roll-formed, foam-filled)	up to approx. 6.1 m²	up to approx. 5.0 m²	up to approx. 4.3 m²
Wood / extruded aluminium	up to approx. 3.0 m²	up to approx. 2.5 m²	up to approx. 2.2 m²

The values are guide values for roller shutter heights of up to 2.5 metres and include a 10 per cent safety margin for friction. Actual material weights vary depending on profile and manufacturer. In borderline cases we recommend the next motor size up (R20/17R with 20 Nm) or a quick enquiry with us.

The R12/17R is mounted on winding shafts from Ø 50 mm using shaft adapters and can be installed on either the left or the right. Thanks to its electronic limit switching, the drive stores its end positions automatically and uses its sensitive obstacle detection to recognise blockages, for example caused by an obstruction or freezing, and switches off to protect the shutter curtain and the drive.

Technical Data

Drive: Becker R12/17R, electronic roller shutter drive of the R series (version R)
Torque: 12 Nm
Speed: 17 rpm
Limit switching: electronic, automatic end position detection via end stop (self-programming)
Control: wired via switch or control unit (control point, can be connected in parallel), no radio
End position: via end stop or springs (version R+: with anti-lift protection)
Overheating protection: integrated
Winding shaft: from Ø 50 mm
Connecting cable: pluggable
Operating voltage: 230 V / 50 Hz
Reference: 20101203120

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

1 review for Becker R12/17R Repair

Rated 5.00 out of 5

Matthias Schubert – 31 August 2026

Everything was perfect. Would gladly come again.

Translated from German by Google · Show original
Alles bestens. Gern wieder.

Verified purchase. Find out more

Add a review

What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Motor no longer goes all the way up or stops too early? Identify the motor type and set or delete end limits step by step according to the Becker installer manual. View the guide

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the repair?

Yes. Your repaired drive leaves our workshop in checked factory condition. After installation you set the end limits again and, on radio models, pair your transmitters again.