Becker R20/17C PROF+ Repair

Repairing Becker R20/17C PROF+ if it no longer goes up.

The Becker R20/17C PROF+ is an electronic radio-controlled roller shutter motor from the R series with 20 Nm of torque and 17 rpm, featuring an integrated Becker Centronic radio receiver. The end positions are automatically detected and stored electronically, and the motor also includes sensitive obstacle detection and anti-lift devices. If your motor still lowers the shutter but only raises it manually, there is almost always a faulty component inside the motor. We replace this component, after which the motor will run at full power in both directions. In newer models, the same motor is designated R20-17-C01 (identical design).

Typical error pattern

• The roller shutter still goes down, but only goes up with manual assistance.
• The motor runs weakly, slowly, or has become noticeably louder.
• The motor still responds to the remote control, but stops under load.

Our repair service for your R20/17C PROF+

For €39 we will replace the defective component of your Becker R20/17C PROF+, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

Note: We only repair unopened Becker drives without any prior repair attempts. Unfortunately, we cannot accept drives with moisture or impact damage, or those that have already been repaired. This service applies to model 20201201320 of the Becker R20/17C PROF+.

Frequently asked questions about the Becker R20/17C PROF+

How much does it cost to repair a Becker R20/17C PROF+?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.