Repairing Somfy Oximo 50 WT 20/17 roller shutter motor, full service
The Somfy Oximo 50 WT 20/17 is a proven roller shutter motor from Somfy with 20 Nm of torque. If it fails, repair is almost always worthwhile: Instead of replacing the entire drive unit, we replace the defective component inside and repair your original motor for a fixed price.
Typical defects of the Oximo 50 WT 20/17
- The motor hums or runs audibly, but the blind does not move or only moves jerkily.
- The roller shutter still goes down, but only goes up with manual assistance.
- The drive stops halfway and only continues after several attempts.
In most cases, the problem is a single defective electronic or mechanical component in the motor, not a total failure of the drive system. We replace precisely this component instead of replacing the entire motor.
What happens during the repair
We open the drive unit, locate the defective component, replace it, and test the Oximo 50 WT 20/17 under load. Only when it reliably raises and lowers the roller shutter again will it be returned to you.
When another service is suitable
If the motor tube is mechanically damaged or the drive is beyond repair, replacement is advisable; our replacement motor for the Oximo 50 WT 20/17 is available for this purpose. For brake failures only, our targeted brake repair service is available.
Repair process
You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.
You will receive this
- Fixed price repair for €39, plus shipping.
- Repair on the day of receipt
- 24-month warranty on the replaced components
- Invoice after successful repair, return shipping after payment is received.
Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.
This service applies to the Somfy Oximo 50 WT 20/17 with reference 5010966.
Frequently asked questions about the Somfy Oximo WT 20/17
How much does it cost to repair the Somfy Oximo WT 20/17?
The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.
How does the repair process work?
You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.
Do I need to remove the motor and send it in?
Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.
Where can I find the instruction manual for Somfy Oximo WT 20/17?
You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.
Helmut Krüger –
This is the fourth time we’ve had our engines repaired by this highly-rated service provider. They offer helpful advice and options via both email and phone. We’ll never buy new again! Thank you for this sustainable option.
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