Repairing Somfy Oximo RTS 15/17: Radio-controlled roller shutter motor, full service
The Somfy Oximo RTS 15/17 is a proven radio-controlled roller shutter motor from Somfy with 15 Nm of torque. If it fails, repair is almost always worthwhile: Instead of replacing the entire drive unit, we replace the defective component inside and repair your original motor for a fixed price.
Typical defects of the Oximo RTS 15/17
- The drive stops halfway and only continues after several attempts.
- The motor runs weakly or stalls under load.
- The roller shutter no longer responds to the remote control, or only responds with a delay.
In most cases, the problem is a single defective electronic or mechanical component in the motor, not a total failure of the drive system. We replace precisely this component instead of replacing the entire motor.
What happens during the repair
We open the drive unit, locate the defective component, replace it, and test the Oximo RTS 15/17 under load. Only when it reliably raises and lowers the roller shutter again will it be returned to you.
When another service is suitable
If the motor tube is mechanically damaged or the drive is beyond repair, replacement is advisable; our replacement motor for the Oximo RTS 15/17 is available for this purpose. For brake failures only, our targeted brake repair service can help.
Repair process
You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.
You will receive this
- Fixed price repair for €39, plus shipping.
- Repair on the day of receipt
- 24-month warranty on the replaced components
- Invoice after successful repair, return shipping after payment is received.
Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.
This service applies to the Somfy Oximo RTS 15/17 with reference 5005461.
Here's what customers on Google are saying: "Fast repair, clean shipping. My Somfy motor is running smoothly. I'm very satisfied. I'd gladly use them again!"
Gerhard Hostmann, Google review of the Somfy Oximo RTS 15/17 replacement motor
Frequently asked questions about the Somfy Oximo RTS 15/17
How much does it cost to repair the Somfy Oximo RTS 15/17?
The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.
How does the repair process work?
You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.
Do I need to remove the motor and send it in?
Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.
Where can I find the instruction manual for Somfy Oximo RTS 15/17?
You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.
Holger Bärenz –
Excellent experience! 👍 The entire process was straightforward and professional – from shipping to repair and return. Everything went smoothly, and the service was absolutely outstanding. Top-notch service and highly recommended! ⭐⭐⭐⭐⭐
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Verified purchase. Find out more
André Piechaczyk –
The repaired engine was back within a week. We will use this service again if needed.
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Verified purchase. Find out more