How to repair Somfy Oximo 50 RTS when it only moves in one direction
The Somfy Oximo 50 RTS is a tubular motor for roller shutters, awnings, and roller doors, with radio control according to the RTS standard. If your motor only moves in one direction and only makes a clicking sound in the other, we will replace the damaged component inside the motor. Afterward, your motor will move in both directions again.
Typical error pattern
- The roller shutter only moves in one direction; in the other direction, only a clicking or clacking sound can be heard.
- The awning only moves in one direction; in the other direction, only a clicking or clacking sound can be heard.
Our repair service for your Somfy Oximo 50 RTS
For €59 we will replace the defective component of your Somfy Oximo 50 RTS in all sizes ( 6/17, 10/17, 15/17, 20/17, 30/17, 40/17 ), with a 24-month warranty on the replaced components.
- You order the repair via the shopping cart and immediately receive the shipping information by email.
- You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
- You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
- On the day payment is received, the insured return shipment will cost €6.99.
Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.
This service applies to the Somfy Oximo 50 RTS series in sizes 6/17, 10/17, 15/17, 20/17, 30/17, 40/17.
Frequently asked questions about the Somfy Oximo 50 RTS
How much does it cost to repair the Somfy Oximo 50 RTS?
The repair costs a fixed price of €59. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.
How does the repair process work?
You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.
Do I need to remove the motor and send it in?
Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.
Where can I find the instruction manual for Somfy Oximo 50 RTS?
You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.
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