Somfy Altus RTS 30/17 brake defective? Motor tube replacement at a fixed price.
Does your roller shutter no longer stay up or keeps sliding back down, or does your awning extend on its own and then retract slightly? Then the brake in the motor tube of your Somfy Altus RTS 30/17 is defective; this motor drives both roller shutters and awnings. Instead of replacing the entire motor, we replace only the motor tube with a used, tested one.
Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.
Replacing the motor tube solves this.
- Roller shutter: does not stay up or slides back down on its own.
- Awning: rolls out automatically / extends a little after retraction (brake engages with a delay).
- The drive is stuck, blocked, or jammed.
- Gearbox damage, the motor hums but does not move the curtain.
We are also replacing the motor capacitor, eliminating one common source of error.
You will receive this
- 24-month warranty on all replaced parts
- Replaced motor capacitor included, eliminating one common source of error.
- Particularly sustainable: only the truly defective part is replaced.
- Fixed price €79, plus shipping.
Sequence
You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.
Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.
This service applies to this model 5005477 of the Somfy OREA RTS 30/17 tubular motor.
Frequently asked questions about replacing the motor tube on Somfy Altus RTS 30/17
How can I tell if the brake on my Somfy Altus RTS 30/17 is defective?
Typically, the covering no longer stays in position and moves on its own after stopping. With roller shutters, the curtain unrolls a bit; with awnings, the fabric extends. The cause is a weakening holding brake in the motor tube.
What exactly is replaced during a motor pipe replacement?
We are replacing the motor housing, including the motor, brake, and gearbox, with a tested exchange part and replacing the capacitor at the same time. The motor head with the control electronics will be retained because it is in good working order.
How much does it cost to replace the motor tube on a Somfy Altus RTS 30/17?
The fixed price is €79 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.
For which reference does this exchange apply?
This motor tube replacement applies to the Somfy Altus RTS 30/17 with reference number 5005477 The reference number can be found on the motor's nameplate.
How does the exchange process work?
You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.
Where can I find the instruction manual for Somfy Altus RTS 30/17?
You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.
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