Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

SELVE SEL plus 2/7 drive 382020 tubular motor

SELVE SEL plus 2/7 Motor Head Replacement (Not Responding / End Limit)

Name: SELVE SEL plus 2/7 motor head replacement, exchange €59
Brand: SELVE
SKU: 382020-swap
Price: 59.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

59,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is your SELVE SEL plus 2/7 no longer responding or are the end positions changing? We will replace the motor head with a tested component, backed by a 24-month warranty. You will receive the invoice after successful repair; insured return shipping will be arranged after payment is received.

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SKU: 382020-swap

Categories: SEL Plus, SELVE Tubular Motor Repair

Brand: SELVE

SELVE SEL plus 2/7 no longer responding? Motor head replacement at a fixed price.

Is your SELVE SEL plus 2/7 no longer responding reliably to the switch, are the end positions changing, or is the control unit defective? Then the fault is usually located in the motor head, the drive's control electronics. Instead of replacing the entire motor, we replace only the motor head with a tested component.

Note for hapa customers
hapa SEL Plus motors are manufactured by Selve for hapa. This service applies to your identical hapa SEL Plus at the same fixed prices.

Note on usability
If the motor head is defective, your roller shutter will remain in its last used position. This is more than just a loss of convenience: you can no longer control the blackout function, nighttime burglar protection is lost, and in summer, heat insulation becomes ineffective. We recommend having any detected defect in the motor head repaired promptly.

Replacing the cylinder head solves this.

The drive no longer responds to the switch, or only responds with a delay.
The end positions become misaligned or are no longer held.
Malfunctions in the control system or damage caused by overvoltage or lightning.
Individual component defects in the electronics.

We are also replacing the motor capacitor, one of the most common sources of error, so that it is eliminated from the outset for the coming years.

You will receive this

24-month warranty on all replaced parts
Replaced motor capacitor included, eliminating one common source of error.
Particularly sustainable: only the truly defective part is replaced.
Fixed price 59 euros, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Selve drives without any prior repair attempts. Unfortunately, we cannot accept drives with moisture or impact damage, or those that have already been repaired.

This service applies to the SELVE SEL plus 2/7 tubular motor model 382020.

Frequently asked questions about replacing the SELVE SEL plus 2/7 motor head

How can I tell if the motor head of my SELVE SEL plus 2/7 is defective?

Typically, the drive will no longer respond or will respond only with a delay, the end positions will shift or no longer be held. Malfunctions following a lightning strike or power surge also indicate a defect in the motor head's control electronics.

What exactly is replaced during a cylinder head replacement?

We are replacing the motor head with the control electronics with a tested component and also replacing the motor capacitor. The motor housing with motor and gearbox will remain in place because it is in good working order.

How much does it cost to replace the cylinder head on a SELVE SEL plus 2/7?

The fixed price is €59 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor head replacement applies to the SELVE SEL plus 2/7 with reference number 382020 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the user manual for SELVE SEL plus 2/7?

You can find the appropriate SELVE operating instructions on this page under the "Download" tab. You don't need them for the replacement process; simply send us the removed drive unit.

Note for hapa customers
hapa SEL Plus motors are manufactured by Selve for hapa. This service also applies at the same fixed prices to your identical hapa SEL Plus.

Note for DuoTherm customers
DuoTherm SEL Plus motors are manufactured by Selve for DuoTherm. This service also applies at the same fixed prices to your identical DuoTherm SEL Plus.

Download

You can download the required SELVE SEL PLUS instructions via this link.

Suitable for Which Roller Shutter

The Selve SEL plus 2/7 with 7 Nm is suitable for small to medium-sized roller shutters. The following table serves as a guide to load-bearing capacity:

material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 4.4 m²	up to approximately 3.7 m²	up to approximately 3.1 m²
Aluminium (roll-formed, foam-filled)	up to approximately 3.6 m²	up to approximately 3.0 m²	up to approximately 2.5 m²
Wood / extruded aluminum	up to approximately 1.8 m²	up to approximately 1.5 m²	up to approximately 1.3 m²

These values are guidelines for roller shutter heights up to 2.5 meters, including approximately 10% for friction; actual material weights vary depending on the profile and manufacturer. If your requirements are borderline, we recommend contacting us for clarification.

Technical Data

Torque: 7 Nm
Speed: 17 revolutions per minute
Smallest shaft: SW 60
Power: 95 W
Control: wired (via switch)
Automatic shut-off: electronic (adjustment via setting switch)
Manufacturer: Selve
Article number: 382020

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Motor no longer goes all the way up, stops too early or runs the wrong way? End limits, remote and reset step by step according to the Selve manual: Setting up a Selve tubular motor: end limits, remote, intermediate position and reset

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

What our customers say

5.0 110 Google reviews

See all reviews on Google →

Do I need to adjust anything after the replacement?

Yes. The replaced motor head is in factory condition. After installation you set the end limits again so that the drive is precisely matched to your installation once more.