Somfy Sunea io 50/12 5063123 Tubular Motor Repair

How to repair Somfy Sunea io 50/12 roller shutter when it no longer goes up.

The Somfy Sunea io 50/12 is a tubular motor with 50 Nm of torque and 12 rpm. If your roller shutter still goes down, but only goes up if you help it manually, there is almost always a weak component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.

Typical error pattern

• The roller shutter still goes down, but only goes up with manual assistance.
• The motor runs weakly, slowly, or has become noticeably louder.
• The motor stalls under load or starts only with difficulty.

Our repair service for your Sunea io 50/12

For €49 we will replace the defective component of your Somfy Sunea io 50/12, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the Somfy Sunea io 50/12 model 5063123.

Frequently asked questions about the Somfy Sunea io 50/12 5063123

How much does it cost to repair the Somfy Sunea io 50/12 5063123?

The repair costs a fixed price of €49. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Sunea io 50/12 5063123?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.