Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Sunea 50 Screen io 15/17 tubular motor 5063117

Somfy Sunea 50 Screen io 15/17 5063117 Repair

Name: Repair Somfy Sunea 50 Screen io 15/17 for a fixed price of €39
Brand: Somfy
SKU: 5063117
Price: 39.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

39,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is your Somfy Sunea 50 Screen io 15/17 no longer retracting or responding?
We will repair your drive for a fixed price of €39.
2-year warranty. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

Somfy Sunea 50 Screen io 15/17, item number 5063117.

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Prefer to order on your computer? We will send you this repair link by email.

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SKU: 5063117

Categories: Somfy io Tubular Motor Repair, Sunea

Brand: Somfy

Repairing Somfy Sunea 50 Screen io 15/17

The Somfy Sunea 50 Screen io is an io-homecontrol radio-controlled motor for vertical screen and zip awnings. If your screen awning no longer retracts, no longer responds to the remote control, or simply stops, the motor is usually defective. We repair your existing motor and replace the damaged component instead of replacing the entire unit at considerable expense.

You will receive this

Repair of your Sunea 50 Screen io 15/17 for a fixed price of €39
2-year warranty on the repair
Invoice after successful repair, return shipping after payment is received.

Suitable for the Somfy Sunea 50 Screen io 15/17 with article number 5063117.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Sunea 50 Screen io 15/17 tubular motor model 5063117.

Frequently asked questions about the Somfy Sunea 50 Screen io 15/17 5063117

How much does it cost to repair the Somfy Sunea 50 Screen io 15/17 5063117?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the user manual for Somfy Sunea 50 Screen io 15/17 5063117?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Technical Data

Technical data	Somfy Sunea 50 Screen io 15/17
Rated torque	15 Nm
speed	17 rpm
Performance	140 W
Rated current	0.65 A
Smallest shaft	SW 50 (Ø 50 mm)
Total length including bearing	655 mm
Weight	2.12 kg
Brake type	Slip brake
radio system	io-homecontrol, 868 to 870 MHz (tri-band)
power supply	230 V / 50 Hz
Voltage tolerance	205 to 255 V
Protection class	IP 44
Thermal protection time	4 minutes
End position setting	electronic (241 revolutions)
Max. radio transmitters and sensors	9
noise level	50 dB(A)
Manufacturer	Somfy
Article number	5063117

Suitable for Which Application

The Somfy Sunea 50 Screen io is an io-homecontrol radio drive for vertical screen and zip awnings (vertical external shading according to EN 13561 ).

This version delivers 15 Nm at 17 rpm and is suitable for larger vertical awnings. The awning manufacturer's specifications remain decisive for the design.

The drive is controlled via io-homecontrol radio, for example with a Somfy Situo io hand transmitter or the TaHoma Smart Home central unit.

In case of repair, your existing motor will fit anyway; we will repair it.

Download

You can download the required Somfy Sunea io instructions via this link .

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the repair?

Yes. Your repaired drive leaves our workshop in checked factory condition. After installation you set the end limits again and, on radio models, pair your transmitters again.