Somfy Oximo 50 io Tubular Motor Repair

How to repair Somfy Oximo 50 io if it no longer goes up or retracts

The Somfy Oximo 50 io is a tubular motor for roller shutters, awnings, and roller doors, with radio control according to the io-homecontrol standard. If your motor only moves in one direction, it's almost always due to a failing component inside the motor. We replace this component, after which the motor will run at full power in both directions again.

Typical error pattern

• The roller shutter still goes down, but it no longer goes up.
• The awning still extends, but it no longer retracts.
• The roller door still goes down, but it no longer goes up.

Our repair service for your Somfy Oximo 50 io

For €39 we will replace the defective component of your Somfy Oximo 50 io in all sizes ( 6/17, 10/17, 15/17, 20/17, 30/17, 40/17 ), with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the Somfy Oximo 50 io series in sizes 6/17, 10/17, 15/17, 20/17, 30/17, 40/17.

Frequently asked questions about the Somfy Oximo 50 io

How much does it cost to repair the Somfy Oximo 50 io?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the user manual for Somfy Oximo 50 io?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.