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★★★★★5.0 Google (110 (Reviews)✅ 24-month warranty🔧 Repair on the day of receipt🚚 EU shipping
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Google review for this model

“The repair of the tubular motor went quickly; I am very satisfied with the performance.”

Günter Seehausen ★★★★★
Translated from German by Google · Show original
„Reparatur des Rohrmotors ging zügig, sehr zufrieden mit der Leistung.“

Somfy Oximo io 6/17 no longer responding? Motor head replacement at a fixed price.

Is your Somfy Oximo io 6/17 no longer responding reliably to the remote control, has lost radio reception, or is the limit switches malfunctioning? Then the fault is usually in the motor head, the control electronics of the drive. Instead of replacing the entire motor, we replace only the motor head with a tested component.

Note on usability
If the motor head is defective, your roller shutter will remain in its last used position. This is more than just a loss of convenience: you can no longer control the blackout function, nighttime burglar protection is lost, and in summer, heat insulation becomes ineffective. We recommend having any detected defect in the motor head repaired promptly.

Replacing the cylinder head solves this.

  • The drive no longer responds or only responds with a delay to the io remote control (no radio reception).
  • The end positions become misaligned or are no longer held.
  • Malfunctions in the control system or damage caused by overvoltage/lightning.
  • Individual component defects in the electronics.

We are also replacing the motor capacitor, thus eliminating one of the most common sources of error for the coming years.

You will receive this

  • 24-month warranty on all replaced parts
  • Replaced motor capacitor included, eliminating one common source of error.
  • Particularly sustainable: only the truly defective part is replaced.
  • Fixed price €69, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Oximo io 6/17 tubular motor model 5046933.

Frequently asked questions about replacing Somfy Oximo io 6/17 motor head

How can I tell if the motor head of my Somfy Oximo io 6/17 is defective?

Typically, the drive will no longer respond or will respond only with a delay, the end positions will shift or no longer be held. Malfunctions following a lightning strike or power surge also indicate a defect in the motor head's control electronics.

What exactly is replaced during a cylinder head replacement?

We are replacing the motor head with the control electronics with a tested component and also replacing the motor capacitor. The motor housing with motor and gearbox will remain in place because it is in good working order.

How much does it cost to replace the motor head on the Somfy Oximo io 6/17?

The fixed price is €69 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor head replacement applies to the Somfy Oximo io 6/17 with reference number 5046933 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the user manual for Somfy Oximo io 6/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Video guides

Instructional videos for this motor, the source is given below each video. After repair or exchange the motor is in factory condition: the end limits and, for radio motors, the remote controls must be set again.

How to reset a Somfy Oximo io motor to factory settings

Original video: “How to reset a Somfy Oximo IO motor” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to program a Somfy Oximo io roller shutter motor

Original video: “How to program a Somfy Oximo IO roller shutter motor” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Complete setup of a Somfy Oximo io motor: direction, end limits and remote (English version)

Original video: “Volledig afstelling en programmering Somfy IO motor voor rolluik of screen” by Tromm (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Resetting a Somfy Oximo io motor with a double power cut (English version)

Original video: “Hoe reset je een Somfy IO motor? Leer het hier” by Tromm (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Suitable for Which Roller Shutter

The Somfy Oximo io 6/17 50 5046933 with 6 Nm is suitable for small to medium-sized roller shutters. The following table serves as a guide to the load-bearing capacity:

material SW 50 SW 60 SW 70
Plastic (PVC) up to approximately 3.8 m² up to approximately 3.1 m² up to approximately 2.7 m²
Aluminium (roll-formed, foam-filled) up to approximately 3.0 m² up to approximately 2.5 m² up to approximately 2.2 m²
Wood / extruded aluminum up to approximately 1.6 m² up to approximately 1.3 m² up to approximately 1.1 m²

These values are guidelines for roller shutter heights up to 2.5 meters, including approximately 10% friction allowance; actual material weights vary depending on the profile and manufacturer. In practice, the curtain width, shaft deflection, and installation situation often become limiting factors before the torque. If you are approaching the limits, we recommend contacting us for a brief consultation.

★★★★★
5.0 out of 5
based on 110 verified Google reviews
★★★★★

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago
★★★★★

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago
★★★★★

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago
★★★★★

“Very fast repair. Everything has worked perfectly since.”

Google customer
★★★★★

“Defective Somfy control unit repaired at low cost instead of buying new.”

Google customer
Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

2 reviews for Somfy Oximo io 6/17 Motor Head Replacement (Not Responding / No Radio Signal)

  1. Julian Geiser –

    Excellent service! The repair was lightning fast and the engine is working perfectly again. I’ll definitely come back here if it breaks down again.

    Translated from German by Google · Show original
    Spitzenservice! Reparatur erfolgte blitzschnell und der Motor funktioniert nun wieder perfekt. Beim nächsten Defekt lande ich definitiv wieder hier.

    Verified purchase. Find out more

  2. Willi Reußwig –

    The two motors were repaired within a week and promptly returned. Due to an installation error on my part, the two motors were even tested a second time and sent back to me.

    Excellent customer service; I highly recommend them.

    Translated from German by Google · Show original
    Die beiden Motoren wurden innerhalb einer Woche repariert und kamen prompt zurück. Durch einen Installationsfehler meinerseits wurden die beiden Motoren sogar ein 2. Mal geprüft und wieder an mich zurückgeschickt. Sehr guter Kundenservice, kann ich nur weiterempfehlen.

    Verified purchase. Find out more

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Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the replacement?

Yes. The replaced control electronics are in factory condition. After installation you pair your transmitters again and set the end limits again. The drive is then precisely matched to your installation once more.

What our customers say

5.0 110 Google reviews

Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original
Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.
Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original
Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!
Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original
Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!
Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original
Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

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✓ Purchase on invoice: invoice after successful repair, return shipment after receipt of payment

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