Do you have any questions?

Repair request
★★★★★5.0 Google (110 (Reviews)✅ 24-month warranty🔧 Repair on the day of receipt🚚 EU shipping
Return to previous page

Somfy Maestria+ io 10/17 brake defective or motor seized? Motor tube replacement at a fixed price.

Is your Somfy Maestria+ io 10/17 no longer staying upright (defective brake), stuck, or locked? Then the defect lies in the motor tube, the brake, the drive, or the gearbox. Instead of replacing the entire motor, we will replace only the motor tube with a used, tested one.

Safety notice
A malfunctioning brake mechanism is more than just a convenience issue. With vertical awnings, a defective brake can cause the fabric to sag or unroll on its own. With roller shutters, the fabric can unroll uncontrollably from any position and crash into the bottom stop. In both cases, there is a risk of property damage and potentially personal injury. We recommend not postponing a detected brake defect.

Replacing the motor tube solves this.

  • The brake is defective; the roller shutter does not stay up or slips back down.
  • The drive is stuck, blocked, or jammed.
  • The motor winding is defective.
  • Gearbox damage, the motor hums but does not move the curtain.

We are also replacing the motor capacitor, eliminating a common source of errors for years to come.

You will receive this

  • 24-month warranty on all replaced parts
  • Replaced motor capacitor included, eliminating one common source of error.
  • Particularly sustainable: only the truly defective part is replaced.
  • Fixed price €49, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Maestria+ io 10/17 tubular motor model 1111194.

Frequently asked questions about replacing the motor tube in Somfy Maestria+ io 10/17

How can I tell if the brake on my Somfy Maestria+ io 10/17 is defective?

Typically, the fabric no longer stays in position and moves on its own after stopping. With vertical awnings, the fabric either sags or unrolls itself. The cause is a weakening holding brake in the motor tube.

What exactly is replaced during a motor pipe replacement?

We are replacing the motor housing, including the motor, brake, and gearbox, with a tested exchange part and replacing the capacitor at the same time. The motor head with the control electronics will be retained because it is in good working order.

How much does it cost to replace the motor tube on the Somfy Maestria+ io 10/17?

The fixed price is €49 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor tube replacement applies to the Somfy Maestria+ io 10/17 with reference number 1111194 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the user manual for Somfy Maestria+ io 10/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Product safety

Manufacturer information

Somfy GmbH
Felix-Wankel-Straße 50

72108 Rottenburg am Neckar
Germany

Phone: +49 7472 930-0
Email: info@somfy.de (general enquiries)
Email: privatkunden@somfy.com (private customers)

Technical Data

Technical data Somfy Maestria+ 50 io 10/17
Rated torque 10 Nm
speed 17 rpm
radio system io-homecontrol bidirectional, 868 to 870 MHz (tri-band)
power supply 230 V / 50 Hz
Protection class IP 44
Operating temperature -25 °C to +60 °C
Max. radio transmitters and sensors 9
Wave size for 50 mm shaft (SW50)
Article number 1111194

Suitable for Which Application

The Somfy Maestria+ 50 io is an io-homecontrol radio drive for externally mounted window awnings and vertical external awnings (according to EN 13561 ).

This version delivers 10 Nm of torque at 17 rpm and is therefore suitable for small to medium-sized awnings. The higher the torque, the larger the awning the drive can reliably move.

The drive is controlled via io-homecontrol radio, for example with a Somfy Situo io remote control or the TaHoma smart home hub. Thanks to the bidirectional io technology, the drive reports its status back to the control unit.

Not intended for use outside the area described in the Somfy instructions.

★★★★★
5.0 out of 5
based on 110 verified Google reviews
★★★★★

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago
★★★★★

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago
★★★★★

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago
★★★★★

“Very fast repair. Everything has worked perfectly since.”

Google customer
★★★★★

“Defective Somfy control unit repaired at low cost instead of buying new.”

Google customer
Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

Reviews

There are no reviews yet.

Be the first to review “Somfy Maestria+ io 10/17 Motor Tube Replacement (Brake / Motor Stuck)”

Your email address will not be published. Required fields are marked

What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

What our customers say

5.0 110 Google reviews

Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original
Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.
Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original
Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!
Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original
Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!
Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original
Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

See all reviews on Google →

All brands, symptoms and prices at a glance: repair a defective awning motor.

Do I need to adjust anything after the motor tube replacement?

Usually not. Your motor head with the end limit setting is retained during the motor tube replacement, so your settings remain in place.

✓ Purchase on invoice: invoice after successful repair, return shipment after receipt of payment

Withdraw from contract

Most frequently repaired modelsSomfy Centralis Uno IB·Somfy Soliris Uno·Somfy Chronis Uno·Dunkermotoren D249·Becker R8/17R·Somfy Ilmo WT 6/17·Somfy Orea RTS 40/17