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★★★★★5.0 Google (110 (Reviews)✅ 24-month warranty🔧 Repair on the day of receipt🚚 EU shipping
Another programmable timer faulty? All models and fixed prices at a glance: Programmable timer repair

Repair Somfy Chronis IB instead of buying new

The Somfy Chronis IB is a timer switch for roller shutters and awnings that automatically raises and lowers your blinds at the set times. Like any electronic device, it can fail after years of use. In most cases, this isn't a total loss, but rather a worn component that we replace.

Typical defects

  • The controller no longer responds to the Up or Down button.
  • It only clicks when pressed, but the motor doesn't run.
  • The control system isn't switching at all anymore.

How we repair your timer

We repair your existing timer and replace the damaged component instead of replacing the entire unit at a higher cost. Fixed price €25, with a 24-month warranty. You will receive the invoice after successful repair; insured return shipping will be arranged after payment is received.

This is how your repair will proceed

Order the repair via the shopping cart. You will then receive the shipping information and send us your removed device. We will repair it on the day of receipt and send it back after payment has been received.

This repair applies to item number 709611.

Notice
We only repair unopened Somfy devices without any prior repair attempts. Unfortunately, we cannot accept devices with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Chronis IB programmable timer model 709611.

Frequently asked questions about the Somfy Chronis IB

Which Chronis IB part number are you repairing?

This repair applies to the Somfy Chronis IB with article number 709611 You can find the number on the type plate on the back of the timer.

My Chronis IB only clicks when I press the button, but the roller shutter doesn't move. Can you repair it?

Yes. In most cases, a single component is worn out, which we replace. The repair costs a fixed price of €25, with a 24-month warranty. You will receive the invoice after successful repair, and insured return shipping will take place after payment is received.

After a power outage, the clock is gone and the timers no longer function. Does this require repair?

Yes. If the Chronis IB loses its set time after a power outage, we will also fix this for €25. We will replace both faulty components together for €35.

How much does it cost to repair the Chronis IB?

The repair costs a fixed price of €25 per fault, with no hidden costs. You only pay once your timer has been successfully repaired.

How does the repair process work and how long does it take?

You order the repair via the shopping cart and receive the shipping information by email. Your device will be repaired on the day of receipt and returned after payment has been received.

Product safety

Manufacturer information

Somfy GmbH
Felix-Wankel-Straße 50

72108 Rottenburg am Neckar
Germany

Phone: +49 7472 930-0
Email: info@somfy.de (general enquiries)
Email: privatkunden@somfy.com (private customers)

★★★★★
5.0 out of 5
based on 110 verified Google reviews
★★★★★

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago
★★★★★

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago
★★★★★

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago
★★★★★

“Very fast repair. Everything has worked perfectly since.”

Google customer
★★★★★

“Defective Somfy control unit repaired at low cost instead of buying new.”

Google customer
Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

2 reviews for Somfy Chronis IB 709611 Repair

  1. Astrid Wirth –

    Perfect service, highly recommended, headquarters are up and running again.

    Translated from German by Google · Show original
    Perfekte Abwicklung, sehr empfehlenswert, Zentrale läuft wieder.

    Verified purchase. Find out more

  2. Swen Stundzik –

    Very quick repair, controls are working again.

    Translated from German by Google · Show original
    Sehr schnelle Reperatur, Steuerung funktioniert wieder

    Verified purchase. Find out more

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Time lost, switching times to change, intermediate position or factory reset? Step by step according to the Somfy manual: Setting up the Somfy Chronis: switching times, intermediate position and factory reset

Where can I find the operating instructions for Somfy Chronis IB 709611?

You will find the matching operating instructions at the top of this page in the Download tab. You do not need them for the repair, you simply send us the removed device.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

What our customers say

5.0 110 Google reviews

Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original
Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.
Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original
Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!
Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original
Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!
Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original
Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

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✓ Purchase on invoice: invoice after successful repair, return shipment after receipt of payment

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