How to repair Somfy Ceres 10/17 LT50 when the roller shutter no longer goes up.
The Somfy Ceres 10/17 LT50 is a tubular motor with 10 Nm of torque and 17 rpm. If your roller shutter still goes down, but only goes up if you help it manually, there is almost always a weakening component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.
Typical error pattern
- The roller shutter still goes down, but only goes up with manual assistance.
- The motor runs weakly, slowly, or has become noticeably louder.
- The motor stalls under load or starts only with difficulty.
Our repair service for your Ceres 10/17 LT50
For €29 we will replace the defective component of your Somfy Ceres 10/17 LT50, with a 24-month warranty on the replaced components.
- You order the repair via the shopping cart and immediately receive the shipping information by email.
- You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
- You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
- The insured return shipment will take place on the day payment is received.
Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.
This service applies to the Somfy Ceres 10/17 LT50 model 200322A.
Frequently asked questions about the Somfy Ceres 10/17 LT50 200322
How much does it cost to repair the Somfy Ceres 10/17 LT50 200322?
The repair costs a fixed price of €29. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.
How does the repair process work?
You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.
Do I need to remove the motor and send it in?
Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.
Where can I find the instruction manual for Somfy Ceres 10/17 LT50 200322?
You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.
SR –
I stumbled across this offer by chance while searching for a new roller shutter motor on Google. The description on the website perfectly matched the problem with our broken motor, and I decided to use their service, figuring I had nothing to lose. To cut a long story short, everything went flawlessly, without any problems. The repair was incredibly fast, and the repaired motor was returned to me just as quickly by the shipping company. I installed it, and lo and behold, everything was like new, as if nothing had ever happened. This company deserves nothing but praise. Instead of throwing away the old motor, it now works like new again. On the one hand, it prevents electronic waste, and on the other hand, it saves a huge amount of money, to put it simply. For less than half the price of a new one, I now have a working motor again—what more could you want? It definitely makes sense to use this service; I’m thrilled and I’m sure I’ll use it again in the future. We already have another engine making strange noises, and it’s surely only a matter of time before it needs repairs as well. Luckily, I now know who to contact: a reliable company I can wholeheartedly recommend. Many thanks from us for their excellent work.
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