Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Altus 50 RTS 25/17 5005431 tubular motor

Somfy Altus RTS 25/17 Smarthome-Reha (Conversion to Wired Motor)

Name: Convert Somfy Altus RTS 25/17 to Shelly | Rehab €89
Brand: Somfy
SKU: 5005431A-smart
Price: 89.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

89,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is your Somfy Altus RTS 25/17 working perfectly and you'd like to upgrade to Shelly or a wired connection? We'll replace the wireless motor head with a wired one, including a new capacitor and a 24-month warranty. You'll receive the invoice after the upgrade is complete, and insured return shipping will be arranged after payment is received.

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Not sure this is your model? Find the right repair →

SKU: 5005431A-smart

Categories: Altus, Awning Motor Repair, Somfy RTS Replacement Motors, Somfy RTS Tubular Motor Repair, Used Somfy Tubular Motors

Brand: Somfy

Converting Somfy Altus RTS 25/17 for Smart Home use: Cable instead of wireless

Your Somfy Altus RTS 25/17 works perfectly, but you'd like to control your roller shutters or awnings with Shelly or another smart home system? The Somfy RTS and io radio protocols are proprietary and cannot be controlled with wired smart home relays. Instead of replacing the perfectly functional motor, we can retrofit it for wired control.

This will be done

We remove the radio motor head from the motor tube of your intact motor.
We use a wired motor head ( LT, PA or WT ), matching your Somfy Altus RTS 25/17 in torque and speed.
The motor capacitor is replaced, which prevents future repairs.

Then you control the motor via a classic switch or a smart home relay with separate up/down outputs, for example a Shelly.

Note regarding the end positions
After the conversion, readjust the end positions: for LT and PA heads directly on the motor head, for WT heads via an adjustment cable. Instructions are included.

You will receive this

Fixed price €89, plus shipping.
New motor capacitor included
New four-core connection cable included, the same length as your existing cable (value €9).
24-month warranty on all replaced parts
Conversion on the day of arrival
Invoice after successful conversion, return shipment after receipt of payment.

Sequence

You order the conversion via the shopping cart and receive shipping instructions by email. You send us your intact motor along with the connection cable via Hermes; the conversion takes place on the day of receipt, and after payment is received, the motor is returned to you insured.

Do you only need UP and DOWN with a fixed end position? Then the basic conversion with LT50 head for €49 is sufficient.

Notice
We only retrofit unopened, fully functional Somfy motors without any prior repair attempts. Is your motor defective? Then find the right repair using our repair selection tool.

This service applies to the Somfy Altus RTS 25/17 tubular motor model 5005431A. Learn more about the concept on our Smarthome-Reha page.

Frequently asked questions about the Smarthome-Reha for the Somfy Altus RTS 25/17

Why doesn't my Somfy Altus RTS 25/17 work with Shelly?

RTS and io are proprietary Somfy radio protocols. Shelly and similar relays control motors via cables with separate up/down lines. After conversion to a wired motor head, your motor will be compatible.

What exactly is done during the conversion?

We are replacing the wireless motor head with a wired head offering the same torque and speed, and replacing the motor capacitor in the process. The motor, brake, and gearbox inside the motor tube remain unchanged.

How do I then set the end positions?

For LT and PA heads, adjustment is made directly on the motor head; for WT heads, adjustment is made via an adjustment cable. Instructions are included with the return shipment.

How much does the conversion cost for the Somfy Altus RTS 25/17?

The fixed price is €89 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful conversion; insured return shipping will take place after payment has been received.

How does the exchange process work?

You order via the shopping cart and receive shipping instructions by email. You send the intact motor along with the connection cable via Hermes; the conversion takes place on the day of receipt, and after payment is received, the motor is returned insured.

Download

You can download the required instructions for the built-in Somfy WT motor head via this link.

Suitable for Which Application

The Somfy Altus 50 RTS is not just a roller shutter drive: this series also powers roller shutters and open-arm awnings. The 25/17 with 25 Nm of torque is designed for large, heavy roller shutters.

Use on roller shutters

The following table serves as a guide to load-bearing capacity:

material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 15.8 m²	up to approximately 12.8 m²	up to approximately 11.3 m²
Aluminium (roll-formed, foam-filled)	up to approximately 12.7 m²	up to approximately 10.3 m²	up to approximately 9.1 m²
Wood / extruded aluminum	up to approximately 6.6 m²	up to approximately 5.3 m²	up to approximately 4.7 m²

The values are guidelines for roller shutter heights up to 2.5 meters and include a 10 percent safety margin for friction. Actual material weights vary depending on the profile and manufacturer. In practice, from this motor setting onward, the curtain width, shaft deflection, and installation situation usually limit the performance sooner than the torque. This high reserve is particularly important for heavy slats, anti-lift devices, and stiff systems. In borderline cases, we recommend the next larger motor setting (30/17) or contacting us for further information.

Use on the open folding arm awning

For open-arm awnings, the 25 Nm setting is suitable for systems up to approximately 4 meters wide and 2.5 meters projected. A typical problem with this type of awning is that it extends but no longer retracts. The awning manufacturer's specifications remain the definitive guide for sizing. In the case of a repair, this question is moot: your existing motor is compatible, and we will repair it.

Technical Data

Torque: 25 Nm
Speed: 17 revolutions per minute
Smallest shaft: SW 50
Total length including bearing: 663 mm
Weight: 2.34 kg
Power: 170 W
Brake type: Sliding brake
Control: Radio (RTS)
End position setting: via remote control
Manufacturer: Somfy
Article number: 5005431

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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Set the end limits, pair a remote or reset the motor? Step by step according to the Somfy manual: Somfy Altus RTS: set end limits and pair the remote

Where can I find the operating instructions for Somfy Altus RTS 25/17 Smarthome-Reha?

You will find the matching operating instructions at the top of this page in the Download tab. You do not need them for the repair, you simply send us the removed device.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.