Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Altus 50 RH RTS 6/17 5005445 tubular motor

Somfy Altus RH RTS 6/17 Motor Tube Replacement (Brake / Motor Stuck)

Name: Somfy Altus RH RTS 6/17 Motor Tube Replacement (Brake / Motor Stuck)
Brand: Somfy
SKU: 5005445-bremse
Price: 49.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

49,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is the brake on your Somfy Altus RH RTS 6/17 roller shutter broken and causing it to slide back down? We will replace the motor tube and the capacitor for €49. 24-month warranty. You will receive the invoice after successful repair; insured return shipping will be arranged after payment is received.

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Prefer to order on your computer? We will send you this repair link by email.

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Not sure this is your model? Find the right repair →

SKU: 5005445-bremse

Categories: Altus, Awning Motor Repair, Somfy RTS Tubular Motor Repair, Somfy Tubular Motor Brake Repair, Somfy Tubular Motor Repair

Brand: Somfy

Somfy Altus RH RTS 6/17 brake defective? Motor tube replacement at a fixed price.

Does your roller shutter no longer stay up or keeps sliding back down, or does your awning extend on its own and then retract a bit after being pushed back in? Then the brake in the motor tube of your Somfy Altus RH RTS 6/17 is defective; this motor drives both roller shutters and awnings. Instead of replacing the entire motor, we replace only the motor tube with a used, tested one.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Replacing the motor tube solves this.

Roller shutter: does not stay up or slides back down on its own.
Awning: rolls out automatically / extends a little after retraction (brake engages with a delay).
The drive is stuck, blocked, or jammed.
Gearbox damage, the motor hums but does not move the curtain.

We are also replacing the motor capacitor, eliminating one common source of error.

You will receive this

24-month warranty on all replaced parts
Replaced motor capacitor included, eliminating one common source of error.
Particularly sustainable: only the truly defective part is replaced.
Fixed price €49, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to this model 5500544550054455428 of the Somfy ALTUS RH RTS 6/17 tubular motor.

Frequently asked questions about the Somfy Altus RH RTS 6/17 motor tube replacement

How can I tell if the brake on my Somfy Altus RH RTS 6/17 is defective?

Typically, the covering no longer stays in position and moves on its own after stopping. With roller shutters, the curtain unrolls a bit; with awnings, the fabric extends. The cause is a weakening holding brake in the motor tube.

What exactly is replaced during a motor pipe replacement?

We are replacing the motor housing, including the motor, brake, and gearbox, with a tested exchange part and replacing the capacitor at the same time. The motor head with the control electronics will be retained because it is in good working order.

How much does it cost to replace the motor tube on the Somfy Altus RH RTS 6/17?

The fixed price is €49 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor tube replacement applies to the Somfy Altus RH RTS 6/17 with reference number 5005445 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the instruction manual for Somfy Altus RH RTS 6/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Video guides

Instructional videos for this motor, the source is given below each video. After repair or exchange the motor is in factory condition: the end limits and, for radio motors, the remote controls must be set again.

How to reset a Somfy RTS motor to the factory settings

Original video: “How to reset a Somfy RTS motor to the factory settings” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

4 Somfy RTS reset issues: how to recognize and solve them

Original video: “4 Somfy RTS reset issues - how to recognize and solve them” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to adjust the upper limit on a Somfy RTS motor without a reset

Original video: “Easiest way to adjust the upper limit on a Somfy RTS motor (without reset)” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to adjust the lower limit on a Somfy RTS motor without a reset

Original video: “How to adjust the lower limit on a Somfy RTS motor without a reset” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Resetting a Somfy Oximo RTS or Altus RTS motor (English version)

Original video: “Zo reset je een Somfy Oximo RTS en de Somfy Altus RTS” by Tromm (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Download

You can download the required Somfy Altus RTS instructions via this link.

Suitable for Which Application

The Somfy Altus 50 RH RTS is the round-head version of the series. Somfy specifically developed this compact, round motor head for outdoor screens, indoor blinds, and projection screens housed in narrow boxes. With 6 Nm of torque and 17 revolutions per minute, the 6/17 is the lower-powered option for lightweight coverings.

Use on screens, blinds and projection screens

This variant is ideal for use in narrow boxes: The round motor head fits into compact enclosures, and its 6 Nm torque reliably moves lightweight textiles and projection screens. The end positions are conveniently set via remote control; access to the motor head is not required.

Use on roller shutters

With a torque of 6 Nm, the drive can also power smaller roller shutters on narrow windows. The following table serves as a guide for load-bearing capacity:

material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 3.6 m²	up to approximately 3.2 m²	up to approximately 2.7 m²
Aluminium (roll-formed, foam-filled)	up to approx. 2.9 m²	up to approximately 2.5 m²	up to approximately 2.2 m²
Wood / extruded aluminum	up to approximately 1.5 m²	up to approximately 1.3 m²	up to approximately 1.1 m²

These values are guidelines for roller shutter heights up to 2.5 meters and include a 10 percent safety margin for friction. Actual material weights vary depending on the profile and manufacturer. If your requirements are borderline, we recommend contacting us for clarification.

Technical Data

Torque: 6 Nm
Speed: 17 revolutions per minute
Motor head: round ( RH, Round Head)
Smallest shaft: SW 50
Total length: 605 mm
Weight: 1.85 kg
Power: 90 W
Rated current: 0.45 A
Protection class: IP 44
Radio system: Somfy RTS, 433.42 MHz, rolling code
End position setting: via remote control
Manufacturer: Somfy
Article number: 5005445

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Set the end limits, pair a remote or reset the motor? Step by step according to the Somfy manual: Somfy Altus RTS: set end limits and pair the remote

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.