Somfy Altus 40 RTS 13/8 Tubular Motor Repair

How to repair Somfy Altus 40 RTS 13/8 if it no longer goes up or retracts

The Somfy Altus 40 RTS 13/8 is a tubular motor for roller shutters, awnings, and roller doors, with radio control according to the RTS standard. If your motor only moves in one direction, it's almost always due to a failing component inside the motor. We replace this component, after which the motor will run at full power in both directions again.

Note on usability
As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Typical error pattern

• The roller shutter still goes down, but it no longer goes up.
• The awning still extends, but it no longer retracts.
• The roller door still goes down, but it no longer goes up.

Our repair service for your Somfy Altus 40 RTS 13/8

For €49 we will replace the defective component of your Somfy Altus 40 RTS 13/8, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the Somfy Altus 40 RTS 13/8 model.

Frequently asked questions about the Somfy Altus 40 RTS 13/8

How much does it cost to repair a Somfy Altus 40 RTS 13/8?

The repair costs a fixed price of €49. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Altus 40 RTS 13/8?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.