Simu T5S E BHz 15/17 Roller Shutter Motor Repair

How to repair Simu T5S E BHz 15/17 if the roller shutter no longer goes up

The Simu T5S E BHz 15/17 is a radio-controlled tubular motor with 15 Nm of torque and 17 rpm from the T5S E BHz series, featuring bidirectional Simu BHz radio communication and electronic limit switch adjustment. If your roller shutter still goes down, but only goes up when you manually assist it, the problem is almost always a failing component in the motor. We replace precisely this component, after which the motor will run at full power in both directions again.

Typical error pattern

• The roller shutter still goes down, but only goes up with manual assistance.
• The motor runs weakly, slowly, or has become noticeably louder.
• The motor stalls under load or starts only with difficulty.

We will repair the mechanical motor defect. If your drive only no longer responds to the remote control, but otherwise operates normally, first check the batteries and the remote control's programming.

Our repair service for your Simu T5S E BHz 15/17

For €49 we will replace the defective component of your Simu T5S E BHz 15/17, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the T5S E BHz radio-controlled motor series with 15 Nm. The exact model designation can be found on the motor's nameplate.

Frequently asked questions about the Simu T5S E BHz 15/17

How much does it cost to repair the Simu T5S E BHz 15/17?

The repair costs a fixed price of €49. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Do I need to reprogram the remote control after the repair?

Yes. The repaired drive leaves our workshop in its factory-tested condition. After installation, you will need to reprogram your remote controls and readjust the limit switches.

Where can I find the user manual for the Simu T5S E BHz 15/17?

You can find the relevant instructions on this page under the "Download" tab. You don't need them for the repair; simply send us the removed device.