Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Becker R12-17C PROF+ brake defective, brake

Becker R12-17C PROF+ Brake Defective, Repair

Name: Becker R12-17C PROF+ Brake Defective, Repair
Brand: Becker
SKU: 20101201310
Price: 39.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

39,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is your Becker R12/17C PROF+ not staying upright and sliding back down on its own? We repair the faulty motor brake for a fixed price, on the day we receive it, and with a 24-month warranty. You will receive the invoice after successful repair, and insured return shipping will be arranged after payment is received.

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Not sure this is your model? Find the right repair →

SKU: 20101201310-Bremse

Categories: Becker Tubular Motor Repair, PROF+, Somfy Tubular Motor Brake Repair

Brand: Becker

Google review for this model

“The engine was broken; instead of buying a new one, it was expertly repaired, saving me €100. Excellent service and transaction.”

Steffen Habermalz ★★★★★

„Motor war kaputt; statt Neukauf super repariert, 100 € gespart. Super Service und Transaktion.“

Repairing Becker R12-17C PROF+ brake if the roller shutter rolls down by itself

On the Becker R12-17C PROF+ the integrated brake no longer holds the blind after it has been raised, and the roller shutter rolls back down on its own. We replace the worn brake component, after which your roller shutter will reliably stay in any position again.

Typical error pattern

The roller shutter goes up normally, but does not stay at the top and slides back down.
After the stop, the curtain starts moving on its own.
The brake no longer holds the weight of the curtain in position.

Our repair service for your R12-17C PROF+

For €39 we will repair the brake damage on your Becker R12-17C PROF+, with a 24-month warranty on the replaced parts.

You order the repair via the shopping cart and immediately receive the shipping information by email.
You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
The insured return shipment will take place on the day payment is received.

Notice
We only repair unopened Becker drives without any prior repair attempts. Unfortunately, we cannot accept drives with moisture or impact damage, or those that have already been repaired.

This service applies to the Becker R12-17C PROF+ model 20101201310-Brake.

Frequently asked questions about the Becker R12-17C PROF+ brake defect, repair, motor tube replacement

How can I tell if the brake on my Becker R12-17C PROF+ is defective or needs repair?

Typically, the covering no longer stays in position and moves on its own after stopping. With roller shutters, the curtain unrolls a bit; with awnings, the fabric extends. The cause is a weakening holding brake in the motor tube.

What exactly is replaced during a motor pipe replacement?

We are replacing the motor housing, including the motor, brake, and gearbox, with a tested exchange part and replacing the capacitor at the same time. The motor head with the control electronics will be retained because it is in good working order.

How much does it cost to replace the motor tube on a Becker R12-17C PROF+? Brake defective, repair?

The fixed price is €39 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor tube replacement applies to the Becker R12-17C PROF+ brake defective, repair with reference number 20101201310 You can find the reference number on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the assembly instructions for the Becker R12-17C PROF+ brake defective, repair?

The corresponding Becker installation manual with the assembly instructions can be found on this page under the "Download" tab. You do not need it for replacing the motor tube; simply send us the removed drive unit.

Download

You can download the required Becker installation manual via this link.

Suitable for Which Roller Shutter

The Becker R12-17C PROF+ with 12 Nm is suitable for medium to large roller shutters. The following table serves as a guide for the maximum curtain area:

material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 7.7 m²	up to approximately 6.2 m²	up to approximately 5.4 m²
Aluminium (roll-formed, foam-filled)	up to approx. 6.1 m²	up to approximately 5.0 m²	up to approximately 4.3 m²
Wood / extruded aluminum	up to approximately 3.0 m²	up to approximately 2.5 m²	up to approximately 2.2 m²

Technical Data

Drive: Becker R12-17C PROF+, electronic radio-controlled roller shutter motor of the R series
Torque: 12 Nm
Speed: 17 rpm
End stop: electronic, automatic end position detection and storage
Radio receiver: integrated, Becker Centronic (868 MHz)
Obstacle detection: yes, with blockage detection and reversing function
Overheating protection: integrated
Winding shaft: from Ø 50 mm
Connection cable: pluggable
Operating voltage: 230 V / 50 Hz

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Remote lost, end limits gone or roller shutter running the wrong way? Pair the master remote, set end limits and save the intermediate position according to the Becker installer manual. View the guide

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the repair?

Yes. Your repaired drive leaves our workshop in checked factory condition. After installation you set the end limits again and, on radio models, pair your transmitters again.