Somfy Sunea 60 io 120/12 5063128 Tubular Motor Repair

How to repair Somfy Sunea 60 io 120/12 awning when it no longer retracts properly.

The Somfy Sunea 60 io 120/12 is a powerful radio-controlled awning motor with 120 Nm of torque and 12 rpm from the 60 series ( LT60 ). If your awning moves in one direction but only with manual assistance in the other, or remains stationary, the problem is almost always a failing component within the motor. We replace precisely this component, after which the motor will operate at full power in both directions.

Typical error pattern

• The awning still moves in one direction, but only in the other direction with manual assistance.
• The motor runs weakly, slowly, or has become noticeably louder.
• The motor stalls under load or starts only with difficulty.

Our repair service for your Sunea 60 io 120/12

For €79 we will replace the defective component of your Somfy Sunea 60 io 120/12, with a 24-month warranty on the replaced components.

1. You order the repair via the shopping cart and immediately receive the shipping information by email.
2. You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
3. You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
4. The insured return shipment will take place on the day payment is received.

This service applies to the Somfy Sunea 60 io 120/12 model 5063128.

Frequently asked questions about the Somfy Sunea 60 io 120/12 5063128

How much does it cost to repair the Somfy Sunea 60 io 120/12 5063128?

The repair costs a fixed price of €79. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Sunea 60 io 120/12 5063128?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.