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★★★★★5.0 Google (110 (Reviews)✅ 24-month warranty🔧 Repair on the day of receipt🚚 EU shipping
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Google review for this model

“Excellent repair, would use again!”

Thomas Wörner ★★★★★
Translated from German by Google · Show original
„Sehr gute Reparatur, immer wieder!“

Somfy Oximo WT 20/17 no longer responding? Motor head replacement at a fixed price.

Is your Somfy Oximo WT 20/17 no longer responding reliably to the switch, are the limit switches changing, or is the control unit defective? Then the fault is usually in the motor head, the control electronics of the drive. Instead of replacing the entire motor, we replace only the motor head with a tested component.

Replacing the cylinder head solves this.

  • The drive no longer responds to the switch, or only responds with a delay.
  • The end positions become misaligned or are no longer held.
  • Malfunctions in the control system or damage caused by overvoltage/lightning.
  • Individual component defects in the electronics.

We are also replacing the motor capacitor, thus eliminating one of the most common sources of error for the coming years.

You will receive this

  • 24-month warranty on all replaced parts
  • Replaced motor capacitor included, eliminating one common source of error.
  • Particularly sustainable: only the truly defective part is replaced.
  • Fixed price €69, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Oximo 50 WT 20/17 tubular motor model 5010966.

Frequently asked questions about replacing the Somfy Oximo WT 20/17 motor head

How can I tell if the motor head of my Somfy Oximo WT 20/17 is defective?

Typically, the drive will no longer respond or will respond only with a delay, the end positions will shift or no longer be held. Malfunctions following a lightning strike or power surge also indicate a defect in the motor head's control electronics.

What exactly is replaced during a cylinder head replacement?

We are replacing the motor head with the control electronics with a tested component and also replacing the motor capacitor. The motor housing with motor and gearbox will remain in place because it is in good working order.

How much does it cost to replace the motor head on the Somfy Oximo WT 20/17?

The fixed price is €69 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor head replacement applies to the Somfy Oximo WT 20/17 with reference number 5010966 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the instruction manual for Somfy Oximo WT 20/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Product safety

Manufacturer information

Somfy GmbH
Felix-Wankel-Straße 50

72108 Rottenburg am Neckar
Germany

Phone: +49 7472 930-0
Email: info@somfy.de (general enquiries)
Email: privatkunden@somfy.com (private customers)

Suitable for Which Roller Shutter

The Oximo 50 WT with 20 Nm is suitable for large living room windows and narrower patio doors. The following table serves as a guide:

material SW 50 SW 60 SW 70
Plastic (PVC) up to approximately 12.7 m² up to approximately 10.5 m² up to approximately 9.1 m²
Aluminium (roll-formed, foam-filled) up to approximately 10.2 m² up to approximately 8.4 m² up to approximately 7.3 m²
Wood / extruded aluminum up to approximately 5.1 m² up to approximately 4.2 m² up to approximately 3.6 m²

These values are guidelines for roller shutter heights up to 2.5 meters and include a 10 percent safety margin for friction. Actual material weights vary depending on the profile and manufacturer. If your requirements are close to the limit, we recommend the next larger motor size ( 30/17 Nm) or contacting us for further information.

Technical Data

  • Torque: 20 Nm
  • Speed: 17 revolutions per minute
  • Smallest shaft: SW 50
  • Total length including bearing: 663 mm
  • Weight: 2.15 kg
  • Power: 160 W
  • Brake type: Sliding brake
  • End position setting: via cable
  • Manufacturer: Somfy
  • Article number: 5010966
★★★★★
5.0 out of 5
based on 110 verified Google reviews
★★★★★

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago
★★★★★

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago
★★★★★

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago
★★★★★

“Very fast repair. Everything has worked perfectly since.”

Google customer
★★★★★

“Defective Somfy control unit repaired at low cost instead of buying new.”

Google customer
Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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Set the end limits or reset the motor? Step by step according to the Somfy manual: Set and reset Somfy WT end limits

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

What our customers say

5.0 110 Google reviews

Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original
Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.
Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original
Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!
Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original
Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!
Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original
Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

See all reviews on Google →

Do I need to adjust anything after the replacement?

Yes. The replaced motor head is in factory condition. After installation you set the end limits again so that the drive is precisely matched to your installation once more.

✓ Purchase on invoice: invoice after successful repair, return shipment after receipt of payment

Withdraw from contract

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