Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Orea 60 RTS 85/17 5005483 tubular motor

Somfy Orea RTS 85/17 Motor Tube Replacement (Brake / Unrolls by Itself)

Name: Somfy Orea RTS 85/17 Motor Tube Replacement (Brake / Unrolls by Itself)
Brand: Somfy
SKU: 5005483-bremse
Price: 109.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

109,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Does your Somfy Orea RTS 85/17 roll back on its own after stopping? We replace the motor tube with a tested exchange part, which comes with a 24-month warranty. You will receive the invoice after successful repair; insured return shipping will be arranged after payment is received.

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SKU: 5005483-bremse

Categories: Awning Motor Repair, Somfy Orea RTS, Somfy RTS Tubular Motor Repair, Somfy Tubular Motor Brake Repair, Somfy Tubular Motor Repair

Brand: Somfy

Somfy Orea RTS 85/17 brake defective? Motor tube replacement at a fixed price.

Does your awning unroll itself, fail to stay in position, or extend again after retracting? Then the brake in the motor tube of your Somfy Orea RTS 85/17 is defective; it's engaging with a delay. Instead of replacing the entire motor, we replace only the motor tube with a used, tested one.

Note regarding usability: As long as the motor is defective, your awning will remain in its last extended position. An extended awning cannot be retracted in windy or rainy conditions and is therefore particularly vulnerable. We recommend having any detected defect repaired promptly.

Replacing the motor tube solves this.

The awning unrolls itself / the fabric sags out.
After retraction, the awning extends again slightly (the brake engages with a delay).
The drive is stuck, blocked, or jammed.
Gearbox damage, the motor hums but does not move the cloth.

We are also replacing the motor capacitor, eliminating one common source of error.

You will receive this

24-month warranty on all replaced parts
Replaced motor capacitor included, eliminating one common source of error.
Particularly sustainable: only the truly defective part is replaced.
Fixed price €109, plus shipping.

Sequence

You initiate the exchange via the shopping cart and receive shipping instructions by email. You send us your drive unit, we replace the defective part, renew the capacitor, and send the tested motor back to you.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Orea RTS 85/17 tubular motor model 5005483.

Frequently asked questions about replacing the motor tube on the Somfy Orea RTS 85/17

How can I tell if the brake on my Somfy Orea RTS 85/17 is defective?

Typically, the covering no longer stays in position and moves on its own after stopping. With roller shutters, the curtain unrolls a bit; with awnings, the fabric extends. The cause is a weakening holding brake in the motor tube.

What exactly is replaced during a motor pipe replacement?

We are replacing the motor housing, including the motor, brake, and gearbox, with a tested exchange part and replacing the capacitor at the same time. The motor head with the control electronics will be retained because it is in good working order.

How much does it cost to replace the motor tube on a Somfy Orea RTS 85/17?

The fixed price is €109 plus shipping, with a 24-month warranty on all replaced parts. You will receive the invoice after successful repair; insured return shipping will take place after payment has been received.

For which reference does this exchange apply?

This motor tube replacement applies to the Somfy Orea RTS 85/17 with reference number 5005483 The reference number can be found on the motor's nameplate.

How does the exchange process work?

You order via the shopping cart and receive shipping information by email. You send the motor via Hermes, the exchange takes place on the day of receipt, and after payment is received, the drive is returned insured.

Where can I find the instruction manual for Somfy Orea RTS 85/17?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Video guides

Instructional videos for this motor, the source is given below each video. After repair or exchange the motor is in factory condition: the end limits and, for radio motors, the remote controls must be set again.

How to reset a Somfy RTS motor to the factory settings

Original video: “How to reset a Somfy RTS motor to the factory settings” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

4 Somfy RTS reset issues: how to recognize and solve them

Original video: “4 Somfy RTS reset issues - how to recognize and solve them” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to adjust the upper limit on a Somfy RTS motor without a reset

Original video: “Easiest way to adjust the upper limit on a Somfy RTS motor (without reset)” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to adjust the lower limit on a Somfy RTS motor without a reset

Original video: “How to adjust the lower limit on a Somfy RTS motor without a reset” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

How to reset an electric awning with a Somfy Orea RTS motor

Original video: “How to reset an electric awning with Somfy Orea RTS motor” by Tromm International (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Download

You can download the required Somfy Orea RTS instructions via this link.

Function & Features

As the most powerful 17-series model in the Orea 60 range, the Somfy Orea 60 RTS 85/17 offers the complete RTS comfort features for large awning systems.

Automatic upper end position: As soon as the fabric is taut, the drive detects the increasing torque and stops automatically in the upper end position.
Adjustable fabric tension: During retraction, it selectively reduces the power at the end, so that the fabric lies flat and without wrinkles.
My favorite position: You learn a frequently used intermediate position once and then recall it at the touch of a button via radio transmitter.
Blockage detection: If the drive detects resistance during operation, such as an obstacle, it stops immediately.
Setting via radio transmitter: All end positions and positions are set via the Somfy RTS transmitter; up to twelve transmitters can be paired, the radio range is approximately 20 meters.

All functions are retained after our repair. We only replace the defective component inside the drive; the control system and all saved settings of your Orea 60 RTS 85/17 remain unchanged.

Which Awning is It Suitable For?

The Somfy Orea 60 RTS 85/17 with 85 Nm is a radio-controlled awning motor (Somfy RTS) for cassette awnings. As a guideline, the 85 Nm setting is suitable for very large awnings up to approximately 7 meters wide and 4 meters projected. A typical problem: the awning still extends, but cannot be retracted smoothly. The awning manufacturer's specifications remain the definitive source of information. In the case of a repair, this question is moot: your existing motor is compatible; we will repair it.

Technical Data

Drive: Somfy Orea 60 RTS, radio-controlled awning motor for cassette awnings
Torque: 85 Nm
Speed: 17 rpm
Series: SW60, for shafts with an inner diameter of 60 mm or more
Control: Somfy RTS radio, 433.42 MHz, integrated receiver, range up to 20 m
Motor: Single-phase capacitor motor with gearbox and integrated brake
End positions: electronic, upper position automatically via torque detection, lower position via radio transmitter, adjustable intermediate position (my)
Connection: 3-core cable, 3 m, axial and radial cable output
Operating voltage: 230 V / 50 Hz
Protection rating: IP44
Operating mode: Short-term operation, operating time limited to 3 minutes
Reference: 5005483

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.