Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Helios LT50 30/17 200326 tubular motor

Somfy Helios LT50 30/17 200326 Repair

Name: Somfy Helios LT50 30/17 200326 Repair
Brand: Somfy
SKU: 200326
Price: 39.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

39,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Is your Somfy Helios LT50 30/17 200326 roller shutter motor audibly running, but no longer moving the curtain properly? We repair this powerful roller shutter motor for a fixed price, on the day of receipt, and with a 24-month warranty. You will receive the invoice after successful repair, and insured return shipping will be arranged after payment is received.

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SKU: 200326-0

Categories: Helios, Somfy HiPro LT Tubular Motor Repair

Brand: Somfy

How to repair Somfy Helios LT50 30/17 roller shutter when it no longer goes up.

The Somfy Helios LT50 30/17 is a tubular motor with 30 Nm of torque and 17 rpm. If your roller shutter still goes down, but only goes up if you help it manually, there is almost always a weakening component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.

Typical error pattern

The roller shutter still goes down, but only goes up with manual assistance.
The motor runs weakly, slowly, or has become noticeably louder.
The motor stalls under load or starts only with difficulty.

Our repair service for your Helios LT50 30/17

For €39 we will replace the defective component of your Somfy Helios LT50 30/17, with a 24-month warranty on the replaced components.

You order the repair via the shopping cart and immediately receive the shipping information by email.
You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
The insured return shipment will take place on the day payment is received.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Helios LT50 30/17 model 200326-0.

Frequently asked questions about the Somfy Helios LT50 30/17 200326

How much does it cost to repair the Somfy Helios LT50 30/17 200326?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Where can I find the instruction manual for Somfy Helios LT50 30/17 200326?

You can find the relevant instruction manual on this page under the "Download" tab. You don't need it for the repair; simply send us the removed device.

Video guides

Instructional videos for this motor, the source is given below each video. After repair or exchange the motor is in factory condition: the end limits and, for radio motors, the remote controls must be set again.

Setting the end limits of a Somfy LT50 motor with push pins (English version)

Original video: “Afstellen van een Somfy LT50 motor - zo doe je dat” by Tromm (YouTube), licensed under CC BY 3.0. Content unchanged, re-encoded for the web by Service Rohrmotor.

Download

This link will take you to the official Somfy LT 50 / LT 60 user manual in the Somfy Download Center.

Suitable for Which Roller Shutter

The Somfy Helios LT50 30/17 with 30 Nm is suitable for large roller shutters. The following table serves as a guide to its load-bearing capacity:

material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 18.9 m²	up to approximately 15.7 m²	up to approximately 13.5 m²
Aluminium (roll-formed, foam-filled)	up to approximately 15.2 m²	up to approximately 12.7 m²	up to approximately 10.9 m²
Wood / extruded aluminum	up to approx. 7.9 m²	up to approximately 6.5 m²	up to approximately 5.6 m²

These values are guidelines for roller shutter heights up to 2.5 meters, including approximately 10% for friction; actual material weights vary depending on the profile and manufacturer. If your requirements are borderline, we recommend contacting us for clarification.

Technical Data

Torque: 30 Nm
Speed: 17 revolutions per minute
Smallest shaft: SW 50
Total length including bearing: 613 mm
Weight: 2.55 kg
Power: 240 W
Brake type: Sliding brake
Control: wired (via switch)
End position setting: mechanical, setting via buttons on the motor head
Manufacturer: Somfy
Article number: 200326

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the repair?

Yes. Your repaired drive leaves our workshop in checked factory condition. After installation you set the end limits again and, on radio models, pair your transmitters again.