Sebastian Huperz 3 months ago

Highly recommended. I sent in a defective Selve brand motor and received it back repaired super quickly. I am completely satisfied and can only agree with the top reviews. I would send any future defective motors here again. Thank you.

Translated from German by Google · Show original

Sehr zu empfehlen. Ich habe einen defekten Motor der Marke Selve hingeschickt und super schnell repariet zurück bekommen. Ich bin rundum sehr zufrieden und kann den TOP Rezensionen nur zustimmen. Ich würde jeden weiteren defekten Motor wieder hier hin schicken. Danke.

Heinz Werner Harzheim 4 months ago

Absolutely fantastic and fast – we had our repaired motor back just one week after sending it in and now have a working awning again. They also quickly helped us with our inquiry regarding a programming issue. Highly recommended!

Translated from German by Google · Show original

Absolut super und schnell - eine Woche nach Versand hatten wir unseren reparierten Motor schon zurück und haben jetzt wieder eine funktionierende Markise. Auch auf unsere Anfrage hinsichtlich eines Problems, das wir beim Programmieren hatten, wurde uns schnell geholfen. Klare Empfehlung!

Josef Aumiller 2 months ago

Excellent service! Even after the initial repair attempt was unsuccessful, they immediately explored all possible solutions and then sent a replacement device. Very good and prompt responses, and superb service! I would use them again anytime!

Translated from German by Google · Show original

Sehr guter Service! Auch nachdem die erste Reparatur nicht den gewünschten Erfolg brachte, wurden sofort alle Möglichkeiten versucht und anschließend ein Austauschgerät geschickt. Sehr gute und schnelle Rückantworten sowie super Service! Jederzeit wieder!

Laszlo Novak 6 months ago

I was truly surprised by how precise and fast the service was. I hadn't expected it to be finished so quickly, or even that it was possible to do it so well. I can only congratulate you – I will definitely recommend you wholeheartedly. Many thanks again!

Translated from German by Google · Show original

Ich war wirklich überrascht, wie präzise und schnell der Service war. Ich hätte nicht gedacht, dass es so schnell fertig wird und dass es überhaupt möglich ist, es so gut zu machen. Ich kann nur gratulieren – ich werde Sie auf jeden Fall von ganzem Herzen weiterempfehlen. Noch einmal vielen D

Somfy Atlas 15/17 RTS2 LT50 RTS tubular motor nameplate

Somfy Atlas 15/17 RTS2 Repair (Does Not Raise)

Name: Repairing Somfy Atlas 15/17 RTS2? €39, 2-year warranty
Brand: Somfy
SKU: atlas-15-17-rts2
Price: 39.00 EUR
Availability: InStock

★★★★★ 5.0 out of 110 Google reviews

39,00 €

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plus shipping depending on destination country: Germany 6.99 €, EU from 15.49 € · Shipping costs by country

No VAT is charged under section 19 (1) of the German VAT Act (UStG, small business scheme). plus shipping costs

Does your Somfy Atlas 15/17 RTS2 roller shutter still go down, but only go back up with assistance? We repair this reliable radio-controlled roller shutter motor for a fixed price, on the day of receipt, and with a 24-month warranty. You will receive the invoice after successful repair, and insured return shipping will take place after payment is received.

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SKU: atlas-15-17-rts2

Categories: Somfy RTS Tubular Motor Repair, Atlas

Brand: Somfy

Repairing Somfy Atlas 15/17 RTS2: Radio-controlled roller shutter motor, full service

The Somfy Atlas 15/17 RTS2 is a proven radio-controlled roller shutter motor from Somfy with 15 Nm of torque. If it fails, repair is almost always worthwhile: Instead of replacing the entire drive unit, we replace the defective component inside and repair your original motor for a fixed price.

Typical defects of the Atlas 15/17 RTS2

The drive stops halfway and only continues after several attempts.
The motor runs weakly or stalls under load.
The roller shutter no longer responds to the remote control, or only responds with a delay.

In most cases, the problem is a single defective electronic or mechanical component in the motor, not a total failure of the drive system. We replace precisely this component instead of replacing the entire motor.

What happens during the repair

We open the drive unit, locate the defective component, replace it, and test the Atlas 15/17 RTS2 under load. Only when it reliably raises and lowers the roller shutter again will it be returned to you.

When another service is suitable

If the motor tube is mechanically damaged or the drive is beyond repair, replacement is advisable. For the Atlas 15/17 RTS2, please contact us via our contact form.

Repair process

You commission the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes to our Hermes ParcelShop, where we will personally accept it. The repair is carried out on the day it arrives, and you will receive the invoice by email on the same day. After payment is received, the drive unit is shipped back to you insured; for instant bank transfers, this occurs on the same day.

You will receive this

Fixed price repair for €39, plus shipping.
Repair on the day of receipt
24-month warranty on the replaced components
Invoice after successful repair, return shipping after payment is received.

Notice
We only repair unopened Somfy motors without any prior repair attempts. Unfortunately, we cannot accept motors with moisture or impact damage, or those that have already been repaired.

This service applies to the Somfy Atlas 15/17 RTS2 (nameplate: LT50 RTS, 15 Nm, 17 rpm).

Frequently asked questions about the Somfy Atlas 15/17 RTS2

How much does it cost to repair the Somfy Atlas 15/17 RTS2?

The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.

How does the repair process work?

You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.

Do I need to remove the motor and send it in?

Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.

Suitable for Which Roller Shutter

The Atlas 15/17 RTS2 with 15 Nm is suitable for larger roller shutters on wider windows. The following table serves as a guide:


material	SW 50	SW 60	SW 70
Plastic (PVC)	up to approximately 9.5 m²	up to approximately 7.8 m²	up to approx. 6.8 m²
Aluminium (roll-formed, foam-filled)	up to approximately 7.6 m²	up to approximately 6.3 m²	up to approximately 5.4 m²
Wood / extruded aluminum	up to approximately 3.8 m²	up to approximately 3.1 m²	up to approximately 2.7 m²

These values are guidelines for roller shutter heights up to 2.5 meters and include a 10 percent safety margin for friction. Actual material weights vary depending on the profile and manufacturer. If your requirements are close to the limit, we recommend the next larger motor setting ( 20/17 Nm) or contacting us for further information.

Technical Data

Torque: 15 Nm
Speed: 17 revolutions per minute
Smallest shaft: SW 50
Voltage: 230 V, 50 Hz
Control: Radio (RTS)
End position setting: via remote control
Manufacturer: Somfy

★★★★★

5.0 out of 5

based on 110 verified Google reviews

“Everything worked super fast and reliably. The roller shutter controls were repaired on the very day they were delivered.”

Monika J. 5 months ago

“I am thrilled. I had not expected that the brake could be repaired. Compared to new motors we saved a lot of money.”

Jochen R. 2 months ago

“Good repair. I had 2 Somfy Chronis Uno repaired. Both have been running perfectly again for about 14 days. Super.”

Kurt L. 6 months ago

“Very fast repair. Everything has worked perfectly since.”

Google customer

“Defective Somfy control unit repaired at low cost instead of buying new.”

See all 110 reviews on Google →

Source: Google Business Profile service-rohrmotor.de · Reviews translated from German

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What happens if my device cannot be repaired?

In that case you pay no repair costs. On request we dispose of the motor or control unit free of charge and properly. If you would rather have your device back, we return it for a handling fee of 10 € plus Hermes shipping costs.

Where do I send the device after ordering?

Immediately after your order you receive the shipping address and brief shipping instructions by e-mail. You simply send us the well-packed device. Please do not send anything unrequested to our company address, no parcels can be accepted there.

Do I need to adjust anything after the repair?

Yes. Your repaired drive leaves our workshop in checked factory condition. After installation you set the end limits again and, on radio models, pair your transmitters again.