How to repair Simu T5S E 20/17 if the roller shutter no longer goes up
The Simu T5S E 20/17 is a wired tubular motor with 20 Nm and 17 rpm from the T5S E series, featuring electronic limit switch adjustment. If your roller shutter still goes down, but only goes up if you assist it manually, there is almost always a weak component inside the motor. We replace precisely this component, after which the motor will run at full power in both directions again.
Typical error pattern
- The roller shutter still goes down, but only goes up with manual assistance.
- The motor runs weakly, slowly, or has become noticeably louder.
- The motor stalls under load or starts only with difficulty.
Our repair service for your Simu T5S E 20/17
For €39 we will replace the defective component of your Simu T5S E 20/17, with a 24-month warranty on the replaced components.
- You order the repair via the shopping cart and immediately receive the shipping information by email.
- You send us your unopened, unrepaired drive unit. It will be repaired on the day it arrives.
- You will receive an invoice and repair confirmation via email as soon as the repair has been successfully completed.
- The insured return shipment will take place on the day payment is received.
Notice
We only repair unopened Simu drives without any prior repair attempts. Unfortunately, we cannot accept drives with moisture or impact damage, or those that have already been repaired.
This service applies to the T5S E electronic motor series with 20 Nm. The exact model designation can be found on the motor's nameplate.
Frequently asked questions about the Simu T5S E 20/17
How much does it cost to repair the Simu T5S E 20/17?
The repair costs a fixed price of €39. You will receive the invoice after successful repair, return shipping will take place after payment is received, and you will receive a 24-month warranty on the replaced parts.
How does the repair process work?
You order the repair via the shopping cart and receive shipping instructions by email. You send the motor via Hermes; the repair is carried out on the day of receipt, and the drive is returned insured after payment has been received.
Do I need to remove the motor and send it in?
Yes, the repair is done by sending the unit in. You can find the exact model name on the motor's nameplate.
Where can I find the user manual for the Simu T5S E 20/17?
You can find the relevant instructions on this page under the "Download" tab. You don't need them for the repair; simply send us the removed device.
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